FREQUENTLY ASKED QUESTIONS
Suslu items are delicate and require special care to keep them looking their best. Here are a few tips:
- Reverse your clothes. This will help to protect the delicate embroidery and beading on your suslu items.
- Soak your clothes in cold water for 30 minutes.
- Add a small amount of washing gel. Be sure to use a mild detergent that is specifically designed for delicate fabrics.
- Wash your clothes on the delicate cycle.
- Air-dry your clothes whenever possible. This is the gentlest way to dry your suslu items
What you see is what you get!
We take great care to ensure that the product images on our website accurately represent the actual products that you will receive.
However, we make sure to keep in contact with you after receiving our products.
Shop with confidence knowing that we offer an effortless exchange and return policy.
Exchanges:
If you're not completely satisfied with your purchase, you can exchange it for another item within 14 days of the purchase date.
- The item must be in its original condition, with all tags attached and packaging intact.
- You must bring your receipt with you when exchanging an item.
Returns:
If you're not happy with your purchase, you can return it for a full refund within 3 days of the purchase date.
- The item must be in its original condition, with all tags attached and packaging intact.
- You must bring your receipt with you when returning an item
Delivery time estimates:
Delivery timelines depend on your shipping destination. Standard deliveries within Egypt typically arrive within 3–5 business days.
We'll keep you updated on your order's progress via our customer service.